Frequently Asked Questions

A brand-new revolutionary entertainment venue in Manchester.

Home of THE CUBE, Putters mini-golf, premium food franchise THE BUTCHER and two large leisure bars.

COMPETITIVE SOCIALISING.

CUTTING EDGE TECHNOLOGY.

UNIQUE EXPERIENCES.

PREMIUM FOOD AND DRINK.

Urban Playground is a cashless venue. This will reduce your waiting time and make us more efficient. We look forward to welcoming you, soon.

We’ve gone cashless to reduce your waiting time and make us more efficient.

All attractions within UP will now only accept cashless payments, this includes the following locations:

–          Bar facilities
–          THE BUTCHER
–          All attractions; THE CUBE & Putters

We are located within the Arndale Centre, on the upper mall level, near Next and above JD.

Maestro

Mastercard – debit & credit cards

Visa – debit & credit cards

Visa Electron

Visa Vpay

Apple Pay is accepted in our branch but unfortunately not for online sales

No, we will not accept any cash payments. Customers can book online at urbanplayground.co.uk as an alternative to booking on arrival.

Our opening times are updated regularly, please check the ‘Opening Times’ page for all information on the venue and individual attraction session times.

Yes, you will receive 20% off of meals at THE BUTCHER when you show your blue light card in store. Valid for 2022.

You should use the Exchange Square access point to enter and leave the venue.

This is located near Printworks, Next and the Corn exchange.

Urban Playground will be clearly signposted when you enter and leave.

There is no need to book at THE BUTCHER as we have plenty of seating around the venue for you to be able to try the best burgers in Manchester, this also applies to our bar.

We’re now giving students 25% off THE CUBE every Monday – Thursday. A drink on us? Sure, we will throw that in too with every round booked at Putters, Monday – Friday. And yes, that includes selected cocktails and bottled beer too. Offer is valid for walk-ins only, students must present a valid ID.

Prices vary from activity to activity when you book online, depending on the date and time of day you book for. Prices are subject to change based on availability, so we advise to book early for the best price.

The Cube Live

A world exclusive from the popular TV show, test your reflexes and skill against seven multi-sensory Cubes at The Cube LIVE. Four players compete against each Cube and tickets are purchased in multiples of two. Please note that if your group size is less than four you may be paired with people you don’t know. The Cube LIVE experience can last up to 2 hours. You will need a mobile device to scan in to the attraction or print a QR code at home’

Putters

Play 9 or 18 holes of our hi-tech mini golf course in Manchester, Putters. Electronic golf clubs are used on state-of-the-art themed adventure golf courses. You can play by yourself or a team of up to 6 and the Putters experience lasts for up to 45 minutes for the 9-hole course and 1.5 hours for the 18-hole course. You will need a mobile device to scan in to the attraction or print a QR code at home

It’s advisable to book your attractions’ tickets in advance of your visit at Urbanplayground.co.uk or you can check our availability online on arrival. Please note, we operate a cashless system and accept no cash payments.

Urban Playground is located on the Upper Level of the Arndale Centre in Manchester.

Enter via Exchange Square, walk up the stairs or take the elevator to find us.

Manchester Arndale
Manchester
M4 3AQ

We operate a ‘Challenge 25 Policy’ in all areas of the venue

Putters – The minimum age requirement to play is 5 years old. One adult must supervise four children (under 16). Putters can be played either as one player or up to a team of six.

The Cube – The minimum age requirement to play is 9 years old. Under 16s must be supervised by an adult. The Cube is played in teams of four.

Children are welcome, young children should be supervised accordingly.

Thank you in advance for your cooperation.

No.

Yes, please inform us when booking.

The Cube Live

Teams of 4 play the Cube. Every 4 is split into 2 teams of 2. If you book as a 2 you will be paired up with another random 2.

Putters

Putters can be played in a maximum group of 6. If you book more than 6 tickets team will be split at the arrival kiosks.

The CUBE is designed to be played in teams of four.

If the venue is quiet there is a possibility of being sent off to play in a group of 2.

Unfortunately, we cannot guarantee that you would not be paired with an additional group on arrival.

Customers are welcome to visit our Urban Playground bar facilities to observe players. You are also able to access our award-winning food franchise THE BUTCHER without purchasing attraction tickets.

Unfortunately, we do not currently offer any NHS discounts for our attractions. However, we do offer 20% off at the BUTCHER with a valid blue light card.

We are currently working out our discount scheme but unfortunately, we do not offer any Student discounts.

Unfortunately, Urban Playground currently does not offer gift vouchers. However, we are in discussions to have them in the near future.

In the meantime, if you want to book on the behalf of someone else, you can do this in the standard way and simply forward the QR code you will receive in the booking confirmation email.

YES! Urban Playground is home to award-winning food franchise, THE BUTCHER! We also have two sleek bars for refreshments.

Tickets can be printed or shown on your mobile phone screen.

10 minutes before your booking time.

Please review your email junk folder. If you are unable to find your confirmation, please message us.

Unfortunately, we have a no-refund policy. This can be found within our terms and conditions here:

https://www.urbanplayground.co.uk/terms-conditions

We will be more than happy to rearrange your booking for an alternative date/time more suited.

We do offer the chance to rearrange your booking to a better suited time, please reply to this email with your desired date/time and we can make that change for you.

THE CUBE

A world exclusive from the popular TV show, test your reflexes and skill against seven multi-sensory Cubes at THE CUBE. Four players compete against each Cube and tickets are purchased in multiples of two. Please note that if your group size is less than four you may be paired with people you don’t know. THE CUBE experience can last up to 2 hours. You will need a mobile device to scan into the attraction or print a QR code at home.

Putters

Play 9 or 18 holes of our hi-tech adventure golf course, Putters. Electronic golf clubs are used on state-of-the-art themed adventure golf courses. You can play by yourself or a team of up to 6 and the Putters experience lasts for up to 45 minutes for the 9-hole course and 1.5 hours for the 18-hole course. You will need a mobile device to scan in to the attraction or print a QR code at home.

You can wear anything you feel comfortable in.

Yes, everyone is always welcome to visit our Urban Playground bar facilities to observe players.

We have a very open floor space, which allows spectators to follow the players around the venue.

You are also able to access our award-winning food franchise THE BUTCHER and our amazing bars without purchasing attraction tickets.

On your booking, there is a 30-minute window for you to get into the venue, and get checked in.

You can begin your CUBE/ PUTTERS journey at any point during that slot.

Not to worry, you have a 30 minute check in window, if you’re running later than this just inform our front of house staff and they will be more than happy to accommodate you.

There are a number of car parks locally, however, we would recommend that you use the Arndale Center car park. The car park will remain open during our standard opening times and you can access your vehicle via the shopping mall during these times.